A CISO’s new mandate
As security vendors trim traditional roles and lean more heavily on AI, will support, integration, and incident response suffer? Ali warned CISOs to “review vendor roadmaps for signs of over-prioritizing AI.”She cautioned that replacing essential human expertise, such as threat researchers or customer success teams, with automated systems like large language models (LLMs) could potentially diminish the long-term resilience and reliability of the security platform itself.AI-driven innovation is crucial, but must be balanced with human expertise, Ali warned. “If vendor talent in key areas like threat research, complex integrations, or hands-on incident support is significantly eroded in favor of automation, organizations might experience gaps in coverage or diminished service quality, particularly during high-stakes security events,” added Ali. For companies like CrowdStrike, the path to $10B ARR also rests on proving it can scale a leaner model without eroding the trust. Do the gains in speed and scale delivered by AI come at an unacceptable cost to the trust, stability, and human expertise? This trade-off, especially in a field built on confidence and trust, is one that CISOs and security leaders must now examine closely, noted Ali.
First seen on csoonline.com
Jump to article: www.csoonline.com/article/3981182/crowdstrike-cuts-500-jobs-in-ai-pivot-but-flags-risks.html
