In the bustling world of customer service, the stakes are perpetually high”, every missed call is a missed opportunity. The reality that the average call center navigates around 4,400 calls each month and lets roughly 48 of those slip through underscores the critical nature of operational efficiency. Enter workforce management software: a vital ally in the […] The post Maximizing Agent Productivity And Security With Workforce Management Software In Contact Centers appeared first on GBHackers Security | #1 Globally Trusted Cyber Security News Platform.
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