Short-term savings, long-term consequences: Other experts expressed skepticism that CrowdStrike’s planned job cut are directly related to greater use of AI since the vendor has heavily relied on machine learning and similar technologies since its founding.”CrowdStrike’s layoffs are likely very little to do with AI; it is just sold as that,” Jaco Vermeulen of boutique consultancy BML tells CSO. “As per their quarterly investors report, it is much more likely that they are closing a non-profitable business function/division or outsourcing it.”Regardless of CrowdStrike’s intentions, the drum beat to replace headcount with AI across the industry will likely get louder in the coming months. Professor Paulo Cardoso do Amaral, a business strategist and author of Business Warfare, warned that downsizing may offer “short-term savings,” but only at the “potential cost of long-term resilience.””True value lies in how AI can augment human capability, driving greater effectiveness and innovation,” Cardoso says.Security teams are not merely operational but “repositories of irreplaceable know-how” so experienced cybersecurity professionals “must remain at the core of any serious cybersecurity strategy,” he adds.Moreover, CSOs should focus on leveraging AI to free up employees for creative and strategic thinking, rather than viewing it as a wholesale replacement for human expertise, which remains integral to security operations.”While today’s AI offers immense value in areas such as task automation and information synthesis, it cannot, at least for now, replicate human intuition and experience,” says Bruce Jenkins, CISO at application security testing firm Black Duck. “AI undeniably surpasses humans in knowledge access and speed of analysis, but applying that knowledge in a way that is both contextually appropriate and consistently sound requires experience and judgment.”Jenkins adds: “Although AI will likely continue refining these capabilities with increasingly low error rates, organizations should not evaluate every role, particularly in cybersecurity, solely on the cost comparison between AI and human labor.”CISOs should carefully assess where AI can enhance operations, whether through automation, efficiency, or by augmenting subject matter expertise, Jenkins argues.”Those who push too far too soon may come to regret their choices, especially when a breach analysis highlights that AI didn’t fail in its assessment but in its recommended course of action,” Jenkins warns.
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