Customer integration questions: For those joint customers, the acquisition would mean significant changes in how the two systems work together. Enterprises using both ServiceNow and Veza today run them as separate systems. Integration would allow ServiceNow’s AI agents to natively query and enforce access policies based on Veza’s permission intelligence, without customers building custom connections.That integration will take time, according to Tyagi. “ServiceNow is already a big and complex system, and adding a full identity security engine won’t be instant plug-and-play,” he said. Customers should expect changes to licensing and the introduction of new modules as the two platforms merge.Organizations using Veza without ServiceNow will want clarity on whether the product remains available as a standalone offering. Those using ServiceNow with other identity vendors will need to know if their existing tools remain supported or if ServiceNow will push customers toward its own integrated stack.ServiceNow unveiled AI agents for security and risk management at its Knowledge 2025 conference in May, positioning them as tools for autonomous enterprise defense. Veza would provide the authorization controls those security agents need to safely investigate and remediate threats across systems.Veza treats access as a relationship problem, connecting identities, permissions, and data to show effective access rather than just theoretical permissions, according to Tyagi.
Market implications: The acquisition would give ServiceNow a more complete offering against rivals building AI-powered enterprise platforms. Salesforce, Microsoft, and Oracle all offer AI agents, but none had combined front-end automation with identity security in the way ServiceNow was attempting with Moveworks and Veza, according to Tyagi.”This deal can shake up the identity security landscape because it pulls deep authorization intelligence into a major enterprise platform instead of keeping it as a standalone specialty,” Tyagi said. Standalone identity vendors like CyberArk, SailPoint, and Okta may face pressure to find their own platform partnerships or acquisition targets, he said.
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